Question 1

How do I book a resort?

Accepted Answer

Browse our available resorts, select your preferred dates and guest count, then click 'Book Now'. You'll be guided through the booking process including payment.

Question 2

Can I cancel my booking?

Accepted Answer

Yes, you can cancel your booking from your dashboard. Please review the resort's cancellation policy, as cancellation fees may apply depending on when you cancel.

Question 3

How do I check in?

Accepted Answer

On your check-in date, go to your booking details and coordinate with the resort owner. They will mark your check-in through the system.

Question 4

What if the resort is different from the listing?

Accepted Answer

If the resort does not match its listing description, please contact us through a support ticket with photos as evidence. We take accuracy very seriously.

Question 5

What payment methods are accepted?

Accepted Answer

We currently accept GCash, Maya (PayMaya), and bank transfers. Payment details are provided during the booking process.

Question 6

How is my payment verified?

Accepted Answer

After making payment, enter your reference number in your booking. Our admin team will verify your payment, usually within 24 hours.

Question 7

What is the service fee?

Accepted Answer

A small service fee is added to each booking to help maintain the platform. The exact amount is shown in your booking summary before you confirm.

Question 8

How do I create an account?

Accepted Answer

Click 'Register' and provide your name, email, and password. You'll be able to book resorts immediately after registration.

Question 9

How do I change my password?

Accepted Answer

Go to your Profile page from the dashboard sidebar and use the 'Change Password' section.

Question 10

How do I become a resort owner?

Accepted Answer

Contact our admin team through a support ticket to request an owner account upgrade. Once approved, you'll be able to list your properties.

Question 11

How do I list my resort?

Accepted Answer

Navigate to 'My Listings' > 'New Listing' from your owner dashboard. Fill in the details across all steps: basic info, pricing, rules, amenities, and photos. Then submit for approval.

Question 12

How long does approval take?

Accepted Answer

Our team reviews listings within 1-3 business days. You'll receive a notification once your listing is approved or if changes are needed.

Question 13

How do I manage bookings?

Accepted Answer

Go to 'Bookings' in your owner dashboard to see all booking requests. You can confirm, manage check-ins, and handle cancellations from there.

Question 14

How do I block dates on my calendar?

Accepted Answer

Use the Calendar feature in your owner dashboard to block specific dates when your resort is unavailable.

Question 15

Is Pribado safe to use?

Accepted Answer

Yes! We verify all resort listings before they go live, and our admin team monitors the platform for any issues. You can also report concerns through our support system.

Question 16

How do I contact support?

Accepted Answer

You can submit a support ticket from your dashboard under 'Support'. Our team typically responds within 24 hours.

Question 17

Can I leave a review?

Accepted Answer

Yes! After your stay is completed and you've checked out, you can leave a review from your booking details page.

Help Center

Booking & Reservations

Payments

Account & Profile

For Resort Owners

General

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