Trust & Safety

Your safety is our priority

We build trust between guests and resort owners through verification, transparency, and community standards.

How We Keep You Safe

Listing Verification

Every resort listing goes through a manual review process before being published. Our team checks descriptions, photos, and pricing for accuracy and legitimacy.

Transparent Reviews

Only guests who have completed a verified stay can leave reviews. Reviews include category ratings for cleanliness, accuracy, location, and value — giving you the full picture.

Direct & Secure Payments

Payments go directly from guest to resort owner using the owner's verified payment methods. No intermediary holds your money. Payment references are tracked for accountability.

Owner Accountability

Resort owners build their reputation through guest reviews and ratings. Consistently poor reviews may result in listing suspension. We monitor for quality standards.

Reporting System

See something wrong? Flag any listing, review, or user. Our admin team investigates all reports and takes appropriate action, including removing fraudulent listings.

In-App Messaging

Communicate directly with resort owners through our messaging system before and after booking. All conversations are logged for your protection.

Data Protection

Your data is protected with industry-standard encryption, secure password hashing, HTTPS on all connections, and compliance with the Philippine Data Privacy Act (RA 10173).

Safety Tips for Guests

Verify before you pay

Always check the resort's reviews, photos, and complete listing details before making payment. Look for resorts with multiple positive reviews.

Use in-app payment methods

Only use the payment methods displayed on the booking page (the resort owner's GCash, Maya, or bank details). Never send money to accounts not listed on the platform.

Submit payment references

Always submit your payment reference through the platform after paying. This creates a traceable record and helps resolve any disputes.

Communicate through the platform

Use Pribado's messaging system to communicate with resort owners. This keeps a record of all agreements and arrangements.

Read the cancellation policy

Each resort sets its own cancellation policy. Review it carefully before booking to understand your options.

Report concerns immediately

If a resort doesn't match its listing, or you encounter any safety issues, report it through the platform and contact our support team.

Guidelines for Resort Owners

Accurate listings

Ensure your listing accurately represents your property. Use real, recent photos. Update pricing and availability regularly.

Respond promptly

Respond to booking requests and guest messages within 24 hours. Quick responses build trust and improve your visibility.

Keep payment info updated

Ensure your GCash, Maya, or bank details are current. Outdated payment info leads to failed bookings and poor guest experience.

Honor your commitments

Once you confirm a booking, honor the reservation. Cancellations damage trust and may affect your listing status.

Maintain your property

Keep your resort clean, safe, and matching its listed amenities. Guest reviews directly reflect property condition.

Handle disputes professionally

If issues arise with a guest, communicate professionally and work toward a resolution. Contact support if you need assistance.

Need Help?

Our support team is here to help with any safety concerns.

Visit Help Center Contact Us